Pivotal Performance

Overview

Work related stress is the biggest cause of working days lost through injury or ill-health. According to the Health and Safety Executive 13 million lost days a year at a cost of £3.7 billion to society. The Confederation of British Industry estimates that each absence will cost about £930.

A comprehensive 3 day course providing a total stress management solution. It will equip your managers with the key skills to build a stress management system to protect your company in the long term.

Very much work based in style, delegates will be required to develop a plan of action to tackle both direct and indirect costs arising from stress at work including bullying, harassment and victimisation.

Benefits To You And Your Organisation

• Calculate the cost of stress at work and produce definitive objectives to systematically reduce the cost year on year until the organisation hits a stress fit status.
• Learn the four key legal cases and identify the strategies arising from them to protect the organisation against litigation.
• Understand the legal origins of stress in the workplace and develop management systems to provide legal protection both in criminal and civil courts.
• Recognise the symptoms of stress in themselves and others and to understand and use key behavioural based intervention strategies including psychometrics, behavioural therapy and transactional analysis.
• Measure the negative effects of stress on their organisation and produce an action plan to overcome it.
• Identify the potential sources of stress and their impact on performance at work.
• Carry out an organisational stress risk assessment that will ensure compliance with the recent ruling from the House of Lords
• Produce and implement a stress management policy, dignity at work and bullying an harassment policy. The bullying policy will accommodate implications from the recent ruling on bullying at work (payout £800,000 July 2006)
• Implement a solution-focused approach towards developing or reviewing policy and practise
• Understand how to develop a positive stress control culture
• Understand the physiology of the stress reaction
• Analyse their own personality type to categorise and control their own stressors

Course Content Includes

• Stress and effects on business performance some facts
• The legislative and guidance framework in relation to stress
• The four cases that are shaping current practise
• Implications of stress for employer’s managers and leaders
• The effect of stress on individuals and teams
• Sources of stress and behavioural patterns
• Strategies and coping mechanisms
• The triphasic approach to coping in teams
• The path towards change – a solution focused approach
• How to carry out a stress audit
• Introduction to workplace bullying and victimisation
• Production of a working stress policy document
• Production of a stress management action programme
• Cognitive behaviour model and transactional analysis
• Discover the eight types of bullying and how to manage their behaviour